Product Support
Our Commitment to You
We’re absolutely honored our customers choose to partner with Superior Industries and do not take your investment in us for granted. That means daily tasks to improve our systems and the quality of our product. We measure both very closely so we can recognize trends and immediately address challenges.
Go Right to the Top
While there is an expectation here to be the best, we know there will be moments when we come up short. Please, tell us about your experiences — both the good and the bad — so we know what works and understand what to do better.
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What is Customer WOW?
At Superior, we define Customer WOW! as our unique ability to address our customers’ needs authentically, thoughtfully and unexpectedly.
Our interactions with buyers of our products are not simply business transactions. They are moments that allow us to exceed expectations and differentiate from our competition.
Here are the engagement rules we follow in customer service:
- Friendly WOW!
We promote happy, helpful employees at Superior. Each of our employees starts and ends each day with a passion to serve our customers.
- Satisfaction WOW!
We guarantee you will be satisfied with our work. If not, let us know promptly and we will work to get it right.
- Response WOW!
Between us, we will agree on a response time. If we fail to meet the goal we set together, tell us.
- Instruction WOW!
It is our job to help you understand how to operate and properly maintain your products.
Product Support Accountability
These functions are within the responsibilities of our customer service department:
- Diagnostics
- Inspection
- Instructional Videos
- Maintenance
- Onsite Support
- Optimization
- Owner’s Manuals
- Parts
- Phone Support
- Rebuild
- Repair
- Retrofit Parts
- Startups
- Technical Publishing
- Training
- Videos
On-Demand Learning for Aggregate Producers
With seasoned operators retiring and fresh faces joining the crew, OptimizeU delivers interactive, on-demand training in crushing, screening, washing, and conveying—accelerating learning and supporting your path to consistent production.
